Terms

Red Rose Limos Inc.

Billing:

Rides are pre-paid by customer’s credit card or billed to an established corporate account. Red Rose Limos accepts the following cards: American Express, Discover Card, Visa, and MasterCard. The following additional charges will be added when applicable: Two-way tolls, Parking, Massport Fee, and 20% recommended gratuity. All rates are subject to change without notice. Fractions of an hour are rounded to next half-hour.

Hourly minimum rentals do apply. Please ask what the minimum hourly rental is if you book a vehicle hourly.

If you cannot locate your sedan, call 1-617-639-5544 to avoid a no show fee.

We are normally closed on Thanksgiving and Christmas.  On these two days, when we have volunteers to work, $30 will be added to your bill which is paid to chauffeur in addition to the recommended gratuity.

 

Wait Time/ Vehicle Release time

Commercial Airline Arrivals:
Domestic Flight – No Checked Luggage – Chauffeur will arrive to limo area 5 minutes following the reported flight arrival time.
Domestic Flight – Checked luggage – Chauffeur will arrive to limo area 20 minutes following the reported flight arrival time.
International Flight – No Checked Luggage – Chauffeur will arrive to limo area 25 minutes following the reported flight arrival time.
International Flight – Checked luggage – Chauffeur will arrive to limo area 40 minutes following the reported flight arrival time.
International Flight – Passengers flying First Class and/or those with Global Entry  – Chauffeur will arrive to limo area 15 minutes following the reported flight arrival time.  Please be sure to note this when booking trip.

Vehicle will be released 30 minutes after the above listed times if no contact is made. Full charges will be due, unless client requests vehicle to continue to wait, incurring wait time charges.

Waiting time for a sedan will be charged at $1.20 per minute and will begin once the grace time has elapsed.  Waiting time for larger vehicles are more depending on the size.

Red Rose Limos monitors the last leg only on all commercial flights and grace time begins at the flight arrival time posted on www.flightaware.com

A five (5) minute grace period is granted for all other pick-ups and vehicle will be released 30 minutes after scheduled time if no contact is made and full charges will be due, unless client requests vehicle to continue to wait, incurring wait time charges.

Stops/ Late fee

Stops en route are charged at $1.20 minute, with a $15 minimum stop fee. Larger vehicles stop fees are more. Stops off route will incur additional charges. Please ask ahead of time for a quote.

A late fee of $10, which goes to the chauffeur, will apply to any trip where a passenger is in the vehicle between 12 AM and 2:59 AM.

Cancellation Policy:

Smaller jobs such as airport or other transfers under 75 miles will result in a full charge equal to the cost of the fare, gratuity, tolls, and applicable wait time if cancelled or changed within two hours.  Please cancel or change two hours prior to house or business pick up, or two hours prior to originally scheduled land time to avoid charges.  Transfers >75 miles will result in a full charge equal to the cost of the fare, gratuity, tolls, and applicable wait time if cancelled or changed within six hours.  Please cancel or change six hours prior to house or business pick up, or two hours prior to originally scheduled land time to avoid charges.

Cancellation of hourly jobs (Prom, wedding, night out, or as directed job) will be billed at $200.00 if cancelled anytime, except if cancelled within 24 hours of the job time, then full fare and gratuity are due. All deposits are non refundable.

When a trip is cancelled a cancellation confirmation email will be sent.  Please contact us immediately should you not receive one.

General:

Red Rose Limos shall not be liable for circumstances beyond its reasonable control including but not limited to weather, road conditions, and breakdowns.
Red Rose Limos assumes no responsibility for lost or damaged baggage or personal belongings, nor for any items left in the vehicle. You will be billed to return any item left in the vehicles.

Red Rose Limos Inc does not provide or store child safety seats. Parents and guardians of children traveling in our vehicles are solely responsible for providing and installing child safety seats in accordance with state and federal laws in our vehicles.  Most clients check the seats with their luggage.
Larger vehicles may occasionally be substituted in place of the vehicle ordered at our discretion for operational reasons.